What is your refund policy?
SOCHAIR Organization (Europe) has a strict refund policy and, for reporting purposes, needs verification that a cancellation attempt was previously made, received, and confirmed with our headquarters in order to process a refund. Our system logs the emails and phone numbers that have contacted our Member Services team and we review these logs to confirm if a cancellation attempt was made. If we find that a cancellation attempt was made and not honored, we will refund the donor for each successful payment after the cancellation was confirmed.
Unless in the event of fraud or administrative error, we do not refund first pledge payments or refunds beyond 3 months. Authorization from the donor for new pledge accounts requires a signature that we store in our records and can be provided when requested.
For a refund of your donation, please contact us in writing at the following address:
SOCHAIR Organization (Europe) * Department of donations
101 Rose Street South Lane, Edinburgh EH2 3JG, Scotland